Returns & Refund Policy
We offer a 14-day return window for eligible products.
You have the legal right to cancel your order within 14 days of receiving the goods.
If you wish to exercise this right, you must notify us in writing within 14 days beginning on the day after you receive your order. You must take reasonable care of the goods and return them to us promptly.
We will not consider that reasonable care has been taken if the goods have been used, handled, or opened beyond what would reasonably be permitted when examining goods prior to purchase.
Conditions for Returns
To be eligible for a refund or exchange, products must be returned:
Unused and unopened.
In their original condition.
In their original packaging, including all boxes, inserts, labels, and protective materials.
With all product seals intact and unbroken.
For hygiene, safety, and product integrity reasons, we are unable to accept returns of products that have been opened, used, tested, tampered with, or altered in any way.
Any return received with an opened outer box, damaged packaging, broken seal, missing components, or signs of use will not be eligible for a refund or exchange and may be returned to the customer at their expense.
Our Sample Program
To help you choose your fragrance with confidence, eligible fragrance orders include a complimentary sample vial alongside the full-size bottle.
We recommend trying the sample before opening the full-size bottle. If the fragrance is not right for you, you may return the full-size bottle for a refund in accordance with the return conditions set out above, provided the bottle remains unopened and all seals remain intact.
The sample vial is supplied specifically so that you can test the fragrance without affecting the return eligibility of the full-size product.
Please note that archive, clearance, replacement, exchanged, or otherwise non-returnable items remain ineligible for return, even where a sample is included.
Returning Your Order
The goods remain your responsibility until they are received by us. Unless the item is faulty, damaged, or incorrectly supplied, you are responsible for the cost of returning the goods. You may arrange and pay for your own return shipping, or, where we provide a prepaid return shipping label, the cost of the return shipping will be deducted from your refund or store credit.
For your protection, we recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return transit. If a return is approved but the return shipping cost exceeds the refund amount, any remaining balance may be deducted from the refund or store credit, where permitted by applicable law.
Refund Processing
Once your returned goods have been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will be processed to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photographs of the product, packaging, and shipping box where applicable.
We will review the issue and, where appropriate, provide a replacement, exchange, or refund in accordance with applicable consumer protection laws.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us at: